We are delighted to have you here, and before you continue exploring all the valuable content and services we offer, we kindly ask you to review and familiarize yourself with our Terms of Use policy. Please note that these Terms of Use may be updated periodically, and we advise you to check back regularly to stay informed about any modifications. Your continued use of this website after any changes are made will signify your acceptance of the revised policy.
Product Availability
All products listed on our website or in-store are subject to availability.
Pricing
The prices of appliances are subject to change without prior notice. However, once you place an order with a deposit and an order confirmation is received, the price will remain fixed for that specific order. Revised orders are subject to pricing change.
Payment Options
We accept various payment methods, including credit cards, debit card, and checks. Fees may apply.
Sales Tax
Applicable sales tax will be added to the purchase price based on the prevailing tax rates. The tax amount will be clearly specified during the checkout process or on the invoice.
Delivery
We provide delivery service for appliances within a specified delivery area. Additional charges may apply for delivery outside this area or for special requests such as removal of old appliances, inside deliveries, return trips, and uncrating appliances. Delivery dates and times will be mutually agreed upon, and we will make our best effort to deliver the products within the specified timeframe. However, unforeseen circumstances may cause delays, and we appreciate your understanding. We will not be responsible for moving any furniture or valuables. Products and other fees must be paid in full prior to taking delivery.
Storage
Products stored 90 days or more from the estimated requested delivery date will incur monthly charges to be paid by the purchaser before taking delivery.
Installation
Someone at least 18 years of age must be present at all times on the day of installation and review and approve all work completed. Installation does not include any parts or accessories, except where specifically listed on the sales order. Other fees may apply such as return trips, uninstall or re-install appliances due to complications outside of our control. Some appliances may require anti-tip brackets to be installed. AUTCOhome is not responsible for third party installations.
Product Warranty
Appliances sold by our dealership come with manufacturer warranties. The terms and durations of the warranty vary depending on the product and brand. Please refer to the manufacturer’s warranty documentation provided with the product for details. We are not responsible for effective warranty dates.
Returns and Exchanges
We have a return and exchange policy in place for most appliances that are unused, undamaged, and in their original unopened packaging. If you need to return or exchange a product, please contact your salesperson within a specified timeframe (typically within 7 days of purchase or within 7 days of delivery). Additional terms and conditions may apply, and we will provide you with the necessary information to initiate the return or exchange process. A 30% restocking fee will apply to all product return and exchange transactions.
Customer Support
We strive to provide excellent customer service. If you have any questions, concerns, or require assistance, our dedicated customer support team is here to help. You can reach us via phone, email, or in-person during our business hours.
Disclaimer
We shall not be liable for any failure or delay in performance due to any cause beyond our control. If our ability to render services is impaired by your or circumstances beyond the control of us, we may choose not to provide services.
Services can also be denied if dangerous or unhealthy conditions are present, including possible code violations. For any un-installation services provided, you agree that neither we shall be responsible for repairing any changes made to your residence. We will disassemble, deconstruct or break down any product for haul-away services, even if necessary for removal.
By your signature on the sales order or electronic approval, you agree that, except for direct property damage that results from negligence, under no circumstances shall we be liable to you or any other person for any damages, including without limitation, and indirect, incidental, special or consequential damages, expense, costs, lost savings or earnings or liability arising out of, or related to, the services provided by us for the installation, un-installation, use of or inability to use your products.